Delivery & Returns
How much will my order cost to send?
Delivery cost is based on weight and actual shipping costs. We ship via USPS, FedEx ground or UPS, whichever we deem to be most appropriate and/or cost-effective.
For the 48 Contiguous United States, here are the rates:
Contact Us for shipping rates to Alaska, Hawaii, and Canada as well as international shipping. For international orders, all customs & duties are the responsibility of the customer.
Wholesale delivery costs are calculated according to the size/weight of your order. Please contact us for a quote.
*Some large items such as rugs will have their rates calculated separately.
How long will it take to pack, ship and deliver my order?
We aim to process and ship all orders within 48 hours on business days (Mon-Fri). Estimated delivery times are to be used as a guide only and commence from the date of mailing. Public holidays and very busy periods (ie. the six weeks leading up to Christmas) may affect mailing and delivery times. Once your order has been shipped, you will receive email confirmation.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured any delivery delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.
Do you deliver to Post Office Boxes?
Yes.
Do you deliver to multiple addresses?
Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Can I change my shipping address after my order has been processed?
We are unfortunately unable to redirect orders once your items have been shipped, however we can change your address if the request is received before your order has been mailed.
Can I add items to an existing order?
Feel free to Contact Us to discuss this further. If you would like to add to an existing order we would suggest placing an additional order online within 12 hours. It is not possible to combine orders or add items to an existing order after we have already shipped your order.
What if I require my order urgently?
Please make a note when you place your order or Contact Us within 12 hours if you require your order urgently and we will do our best.
Can I return a product?
We guarantee the products you purchase from us will be of high quality and will reach you in good condition. However, if any damaged or faulty goods are received or if you change your mind about your order please Contact Us within 14 days of receiving your order. We may request you send a photo of the product. Where the item is determined to be damaged or faulty, we will cover the costs of return postage. Please take measurements as needed to ensure the item will work for you & keep in mind that colors can appear differently on your monitor or phone. All SALE items, vintage items, or purchases made with a promotional discount code are FINAL SALE and not eligible for return. In the event we do agree to a return, we offer the item cost as store credit. If a refund is preferred for a rug, a 10% restocking fee will apply. Our goal is happy customers so please do contact us with questions or concerns.
Do I have to return my items in their original packaging?
Ideally, yes. Items should be returned in their original packaging to make sure they are protected in transit.
What method should I use for returns?
We recommend that items are returned to us insured to make sure they are protected during transit. However, you may return the goods by any secure means, and we request that you Contact Us in relation to such returns. Please note that we will not accept liability for goods that are not returned with insurance.
What happens if I return my item late?
Items must be returned, or arrangements made with us, within 14 days of receiving your order.
How will I be refunded?
Store credit is issued for the amount of the item, less shipping costs. If a refund is requested instead, it will be credited to the original method of purchase, less a 10% restocking fee for rugs. Please note, due to the varying processing times of individual issuers, card refunds may take up to 10 days to appear in your account.
How do you classify faulty goods?
Goods are classified as faulty if they are received damaged, or where a manufacturing fault is apparent. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same product, subject to availability.