Shipping policy

How much will my order cost to send?
Delivery cost is based on weight and actual shipping costs.  We ship via USPS, FedEx ground or UPS, whichever we deem to be most appropriate and/or cost-effective.

For the 48 Contiguous United States, here are the rates:

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Contact Us for shipping rates to Alaska, Hawaii, and Canada as well as international shipping.


Wholesale delivery costs are calculated according to the size/weight of your order. Please contact us for a quote.

*Some large items such as rugs will have their rates calculated separately.

How long will it take to pack, ship and deliver my order?
We aim to process and ship all orders within 48 hours on business days (Mon-Fri). Estimated delivery times are to be used as a guide only and commence from the date of mailing. Public holidays and very busy periods (ie. the six weeks leading up to Christmas) may affect mailing and delivery times. Once your order has been shipped, you will receive email confirmation.

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured any delivery delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.

Do you deliver to Post Office Boxes?
Yes.

Do you deliver to multiple addresses?
Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Can I change my shipping address after my order has been processed?
We are unfortunately unable to redirect orders once your items have been shipped, however we can change your address if the request is received before your order has been mailed.

Can I add items to an existing order?
Feel free to Contact Us to discuss this further. If you would like to add to an existing order we would suggest placing an additional order online within 12 hours. It is not possible to combine orders or add items to an existing order after we have already shipped your order. 

What if I require my order urgently?
Please make a note when you place your order or Contact Us within 12 hours if you require your order urgently and we will do our best.